FAQs
Questions are part of the game. Whether you're wondering about delivery, returns, or what makes Fan Decor different from everything else out there, you'll find the answers below. And if you don't, we're only a message away.
Product
Are your products officially licensed?
Yes. Every product Fan Decor makes is officially licensed by the clubs themselves. That means the badge on your wall is the real thing, not a reproduction, not a market stall knock-off. We are the world's only brand with a global official licence specifically for football home décor, and that matters to us as much as it does to you.
What products do you sell?
Our range includes aluminium wall crests, acrylic wall crests, desk mats, vinyl floor mats, wall stickers, wall art, and plastic storage solutions. Whether you want something bold above the sofa or a subtle nod on your desk, there's something for every room and every fan.
Which clubs do you stock?
We have the official global licenses of Arsenal, Liverpool, Manchester City, Tottenham Hotspur, West Ham United, Chelsea FC, Real Madrid, FC Barcelona, Atlético Madrid, and Inter Milan. More clubs coming. Watch this space.
Are your wall art products made to order?
Yes. Wall art is produced specifically for you once your order is placed, which means a slightly longer lead time than the rest of our range. It also means it comes out exactly as it should: fresh, sharp, and worth the wait.
Does my purchase support my club?
It does. A percentage of every Fan Decor sale goes directly back to the club. So buying that crest for your living room isn't just good taste. It's actually good for the club too.
ORDER & DELIVERY
How long will my order take to arrive?
For all products except wall art, standard delivery takes 3 to 5 working days. If you need it sooner, next-day delivery is available at checkout. Wall art is made to order, so please allow a little extra time. Estimated delivery for wall art is 7-10 days but often quicker.
Can I get next-day delivery?
Yes, next-day delivery is available on all products except wall art (which is made to order and needs a little more time in production). Just select next-day at checkout. Order before 2pm to guarantee same-day dispatch.
Do you ship internationally?
Football fans are everywhere and so are we. International shipping is available to all of Europe and wall art is available in USA, Canada and Australia. Delivery times and costs vary by destination and will be shown at checkout.
How will I know when my order has been dispatched?
You'll receive a confirmation email as soon as your order is on its way, along with any tracking information. If you have an account with us, you can also check the status of your order anytime by logging in.
Can I change or cancel my order after placing it?
We move quickly to get orders out, so please contact us as soon as possible if you need to make a change. For wall art specifically, because production begins immediately after your order is placed, we may not always be able to make amendments once the order is confirmed. Get in touch and we'll do everything we can to help.
REFUNDS & RETURNS
What is your returns policy?
We offer a 365-day returns window on all products, no questions asked. The only exception is wall art, which is made to order and therefore non-returnable unless there is a fault or the item arrives damaged. We think a year is more than enough time to decide. If you're not happy with your purchase, neither are we.
Can I return wall art?
Because wall art is produced specifically for your order, it falls outside our standard returns policy. However, if your item arrives damaged or there is a fault with the product, we will always put it right. Contact us with your order details and a photo of the issue and we'll take it from there.
How do I start a return?
Drop us a message at customerservice@fandecor.com
Have your order number ready and we'll get the process started. Returns are straightforward and we aim to process refunds within 14 working days of receiving the item back.
Who pays for returns postage?
If your item is faulty or arrived damaged, we cover the cost of the return. For change-of-mind returns, postage costs are the responsibility of the customer. We recommend using a tracked service so you can keep an eye on it on its way back to us.
When will I receive my refund?
Once we've received and checked your return, we aim to process refunds within 14 working days. You'll receive a confirmation by email once it's done. Depending on your bank or payment provider, it may take a few additional days to appear in your account.
PARTNERSHIPS & WHOLESALE
Do you offer wholesale or trade pricing?
Yes. If you're a retailer interested in stocking Fan Decor products, we'd love to hear from you. We work with trade partners who share our passion for the game and our commitment to official, high-quality products. Get in touch at wholesale@fandecor.com to start the conversation.
Can I become a stockist?
Absolutely. Fan Decor is stocked through selected retail partners and we're always open to speaking with the right people. Whether you run a sports retailer, a gift shop, or something else entirely, if your customers are football fans, there's probably a conversation worth having. Reach out at wholesale@fandecor.com
Are you open to brand collaborations and partnerships?
We're always interested in working with brands, creators, and organisations who get what Fan Decor is about. If you've got an idea for a collaboration, a partnership, or something else entirely, drop us a line at marketing@fandecor.com and let's talk.
Do you work with influencers and content creators?
Yes. If you're a content creator with a genuine love for football and the right audience, we want to hear from you. We work with people who speak to real fans, not just followers. Send us a message at marketing@fandecor.com with a bit about yourself and what you do.
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