Refund policy
Refunds & Returns
We want you to love what you've bought. If something isn't right, we'll do everything we can to put it right.
365-Day Returns
We offer a 365-day returns window on all products. If you change your mind, you can return your item to us within 365 days of your order date for a full refund, provided the product is unused and in its original packaging.
We ask this because we want every Fan Decor product to reach its next home in perfect condition. Once a product has been opened or used, we're unfortunately unable to accept it back as a change-of-mind return.
If your item arrives damaged or develops a fault, that's a different matter entirely and our policy on faulty items always applies regardless of whether the product has been opened. See the Faulty or Damaged Items section below.
The only product excluded from returns altogether is wall art, as every piece is made specifically to order.
How to Return an Item
To start a return, drop us an email at customerservice@fandecor.com with your order number and the reason for your return. Our team will come back to you with everything you need to send it back.
Please make sure items are returned in their original condition and packaging where possible.
Return Postage
For change-of-mind returns, the cost of return postage is the responsibility of the customer. We recommend using a tracked service so you can keep an eye on it on its way back to us.
If your item arrived damaged or there is a fault with the product, we will cover the cost of the return in full. Please include a photo of the issue in your initial email so we can get things moving as quickly as possible.
Refunds
Once we've received your return and confirmed it's all in order, we'll process your refund within 14 days. You'll receive a confirmation email once it's done. Depending on your bank or payment provider, it may take a few additional days to appear in your account.
Faulty or Damaged Items
If your order arrives damaged or there's a fault with the product, please contact us at customerservice@fandecor.com within 365 days of receiving your order. Include your order number and a photo of the issue and we'll sort it straight away.
Got a Question?
If you're not sure whether your item is eligible for a return, or you just want to check something before sending anything back, get in touch at customerservice@fandecor.com. We're here to help.